Terms of service

Terms of Service

Carters & Bo

Overview

This website is operated by Carters & Bo. Throughout the site, the terms “we”, “us” and “our” refer to Carters & Bo. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Online Store Terms

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit any viruses, malware, or destructive code.

Products & Services

  • We make every effort to display our products as accurately as possible. Colours and sizes may vary slightly due to screen settings and production methods.

  • All descriptions, pricing, and availability of products are subject to change without notice.

  • We reserve the right to limit or refuse sales to any person, geographic region, or jurisdiction.

Custom & Personalised Items

  • Custom or personalised products are made to order and cannot be refunded or returned, unless faulty or damaged.

  • Once production has begun, custom orders cannot be cancelled or changed.

Pricing & Payments

  • All prices are listed in GBP (£) unless stated otherwise.

  • Prices include VAT where applicable.

  • We reserve the right to correct pricing errors at any time.

  • Payment must be received in full before an order is processed.

Shipping

  • Shipping times are estimates and not guaranteed.

  • We are not responsible for delays caused by couriers, customs processing, or events beyond our control.

  • International customers are responsible for any customs duties, import taxes, or handling fees applied by their local authorities.

Returns & Refunds

  • Returns are accepted on eligible items returned in their original packaging and resellable condition.

  • Return requests must be made within 14 days of receiving your order.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Approved refunds will be processed to the original payment method.

For full details, please refer to our Shipping & Returns Policy.

Intellectual Property

  • All content on this website, including designs, illustrations, text, logos, and images, is the property of Carters & Bo.

  • You may not copy, reproduce, distribute, or use our content without prior written permission.

  • Purchasing a product does not grant you ownership or commercial rights to the design.

Accuracy of Information

We strive to keep all information on this site accurate and up to date. However, we do not guarantee that all content is error-free, complete, or current.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

Limitation of Liability

To the fullest extent permitted by law, Carters & Bo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your statutory rights under UK consumer law.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time. Changes will take effect once posted on this page.

Contact Information

If you have any questions about these Terms of Service, please contact us via our Contact page.