Shipping policy

Shipping & Returns Policy

Carters & Bo

Shipping

At Carters & Bo, every order is packed with care and dispatched as quickly as possible.

  • Orders are typically processed within 1–3 business days, unless otherwise stated.

  • Delivery times vary depending on your location and the shipping option selected at checkout.

  • Once your order has been dispatched, you’ll receive a confirmation email. Tracking details will be provided where available.

  • Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays, losses, or non-delivery caused by incorrect address details.

UK Shipping

  • Orders shipped within the UK are usually delivered within 2–5 business days after dispatch.

  • Delivery times may vary during busy periods or due to courier delays outside of our control.

International Shipping (EU & USA)

We ship internationally, including to the European Union and the United States.

  • International orders are typically delivered within 5–21 business days after dispatch, depending on destination and local postal services.

  • Customs duties, import taxes, or handling fees may apply for international orders. These charges are set by your local customs authority and are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing or international courier services.

  • If an international order is returned to us due to unpaid customs fees or an incorrect address, reshipping costs will be the responsibility of the customer.

Returns & Exchanges

We want you to be happy with your purchase. If something isn’t quite right, we’re here to help.

  • Returns are accepted on eligible items returned in their original packaging and in resellable condition.

  • Eligible items may be exchanged or refunded once the return has been received and inspected.

  • Return requests must be made within 14 days of receiving your order.

  • Customers are responsible for return postage costs unless the item is faulty or incorrect.

Custom & Personalised Items

  • Custom or personalised items are non-refundable, as they are made specifically to order.

  • This does not affect your statutory rights if an item arrives faulty or damaged.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the issue, and we’ll resolve it as quickly as possible.

How to Request a Return

To start a return or exchange, please contact us via our Contact page or email us with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return